FAQS
Below is a list of Frequently Asked Questions. If you cannot find the answer you're looking for, email your questions to us.

1. What is mean by Khukuri?

• It is a curved metal knife and each Gurkha soldier carries with him in uniform and in battles. During the 1st and 2nd world wars, it was famed as a non- exploded bomb or grenade. In times past, it was said that once a Khukuri was drawn in battle, it had to 'taste blood'- if not, its owner had to cut himself before returning into its sheath.
   

2. Will my personal information remain private or secure?

• Yes! Your personal information will be 100% secure. You’re shopping with us is 100% secure.

3. How do I know, once the order shipped?

• Once the goods have been shipped via our courier agent, then we will send an email including tracking number and carrier's website to check it our current status of your order.

4. When should I receive my order?

• All orders are processed and shipped within 24-48 business hours after being submitted, all orders should arrive at their destination within 5-7 business days. If we have an email on file, you will receive order and ship confirmations.

5. What is the time frame on returns? What is the return policy?

• We have a 15-day satisfaction guarantee on all of our items. If you are not completely satisfied with any item from The Ex-Gurkha Khukuri House(TEGKH), Inc. or if the item is damaged or defective you may return it for a replacement or refund. Please allow 2-3 weeks for your return to be processed, once we process the return your credit should be posted on your next statement.

6. Why do you need my phone number and/or email address?

• Having a phone number or email address on your account helps us contact you quicker if we have a question or problem with your order. If we have your email address you will receive an email confirmation to confirm your order and a shipping confirmation when your order ships with the tracking number if it is shipped via a trackable method. You will also receive periodic email promotions that our company sends out.

7. Pricing Policy?

• Every product and price featured on this website has undergone strict editing procedures. However, errors may occur. TEGKH reserves the right to void any incorrect pricing or product information.